Privacy Policy

Privacy Policy

1. Protecting Your Privacy

a) This privacy policy (“the Policy”) applies to Terragen Holdings Limited (ABN 36-073-892-636) (“Terragen” or “we”) operations in Australia. The Policy explains how Terragen handles personal information and complies with the requirements of the Privacy Act 1988 (“Privacy Act”).

b) The Privacy Act provides extensive regulations about the collection, storage, and use of information relating to individuals. It also contains specific exemptions for organisations that need to collect, store, and use such information, including exemptions for “acts and practices of employers in relation to employee records.”

c) Terragen is also covered by the Australian Privacy Principles (APPs), as set out in the Privacy Act, which govern all aspects of dealing with personal and sensitive information.

d) The Policy also applies to Terragen’s operations outside of Australia. It explains how Terragen handles personal information and complies with the European Union General Data Protection Regulations (GDPR).

e) The GDPR applies to organisations located within the EU and also to those outside the EU if they offer goods or services to EU data subjects. The GDPR provides extensive regulations about the collection, storage, and use of personal data, ensuring the fundamental rights and
freedoms of individuals.

f) Terragen recognises the importance of protecting personal information collected from individuals who interact with its business. The purpose of this Policy is to ensure that any individual providing personal data to Terragen is protected according to the requirements of the Privacy Act and GDPR.

g) Terragen takes its obligations under the Privacy Act and GDPR seriously and will take all reasonable steps to comply with these regulations and protect the privacy of individuals.

2. Personal Information

a) Terragen may collect personal information such as:

  • Name, current and previous addresses, telephone number, email address;
  • Financial information;
  • Employee and employment details and titles.

b) Terragen will not collect personal information unless it is necessary to provide its products and services. If required, Terragen will obtain consent before collecting or using such data.

  • You can withdraw consent at any time without penalty.
  • You have the right to request the erasure of your personal data if consent is withdrawn or data is no longer required.

c) Terragen also collects information related to transactions and accounts.

d) Information may be collected when you visit Terragen’s website (see Section 9).

e) If you provide information about another individual (e.g., company directors or business partners), you warrant that they have consented to its collection.

3. How Terragen Collects Personal Information

a) Terragen collects personal data through various means, including:

  • When you provide it directly (telephone, forms, in-person interactions);
  • When you make an inquiry;
  • Through website and social media interactions;
  • Via third parties.

4. Use of Personal Information

a) Terragen collects personal information to provide products and services, as well as for legal and operational requirements.

b) You are not obligated to provide personal information, but refusal may limit Terragen’s ability to offer full services.

c) Personal information may be used for marketing, surveys, and promotional events.

d) Direct Marketing: If you receive marketing material, you can opt out by replying to the email with “unsubscribe.” There will be no cost or disadvantage to opting out.

5. Security, Storage, and Retention of Personal Information

a) Personal information is stored securely within a monitored database.

b) Reasonable security measures are in place to protect electronic and physical data.

c) Personal data is retained as long as necessary for business or legal purposes. Once no longer required, it will be securely deleted.

6. Disclosure of Personal Information

a) Terragen may disclose personal information to subsidiaries, contractors, legal representatives, auditors, and government authorities as required.

b) Information is only shared when necessary and with appropriate consent or legal justification.

7. Overseas Recipients

a) Personal data may be shared with Terragen’s global network or service providers outside Australia or the EU. These entities comply with relevant data protection laws.

b) Personal data will remain within Terragen’s effective control and subject to
confidentiality obligations.

8. Minors

Terragen does not knowingly collect data from children under 12 years of age. If discovered, such data will be deleted promptly.

9. Website

a) When visiting the Terragen website, activity (e.g., IP addresses) may be recorded for statistical purposes.

b) Third-party websites linked from Terragen’s website are not covered by this Policy.

10. Access Rights and Contact Details

a) Data Controller: Terragen Holdings Limited

b) If you wish to access, amend, or request deletion of your personal information, contact:

Company Secretary
Terragen Holdings Limited
Unit 6, 39 – 41 Access Crescent, Coolum Beach QLD 4573, Australia
1300 837 724
info@terragen.com.au

c) Requests will be processed within 30 days. A nominal fee may apply for data retrieval.

d) In certain cases, access requests may be denied, and written justification will be provided.

11. Government-Related Identifiers

a) Terragen may collect government identifiers (e.g., tax file numbers) when legally required.

b) These identifiers are not used for internal identification.

12. Compliance and Complaints

a) Complaints about privacy concerns should be directed to the Company Secretary (contact details in Section 10).

b) Complaints will be addressed within 10 working days.

c) If unresolved, you can escalate the complaint to the Office of the Australian Information Commissioner (OAIC) or the Information Commissioner’s Office (ICO) in the UK.

13. Data Breaches

Terragen will comply with Privacy Act and GDPR provisions regarding data breach notifications to authorities and affected individuals.

14. Changes to This Policy

Terragen reserves the right to modify this Policy. Updates will be posted on the company website. We encourage regular reviews of this document.

15. Requesting a Copy of the Policy

A copy of this Privacy Policy is available on Terragen’s website.

For further inquiries, contact the Company Secretary via info@terragen.com.au